{"id":21550,"date":"2024-06-20T10:54:44","date_gmt":"2024-06-20T08:54:44","guid":{"rendered":"https:\/\/www.scheer-imc.com\/?page_id=21550"},"modified":"2025-02-26T14:25:10","modified_gmt":"2025-02-26T13:25:10","slug":"exciting-learning-content-at-don","status":"publish","type":"page","link":"https:\/\/www.scheer-imc.com\/express\/case-studies\/exciting-learning-content-at-don\/","title":{"rendered":"DoN – imc Express"},"content":{"rendered":"
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From traditional training to engaging digital content at DoN<\/h2>
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Sustaining employee motivation with rapid and exciting learning content<\/h1>\t
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DoN is Austria\u2019s leading privately owned catering company. The name DoN comes from food entrepreneur Josef Donhauser, who founded his first catering business back in 1992.<\/p>\n

His motto was \u201cTailored taste\u201d \u2013 a principle that inspires the companies in the DoN group and their 2,000-strong workforce to this day.<\/p>\n

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The DoN group has garnered success in many areas, including contract catering, travel and lounge catering, and event catering. Its successes also include several restaurants and the well-known \u201cfresh casual\u201d brands VAPIANO and Fat Monk.<\/p>\n<\/div><\/div><\/div><\/div>

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<\/div>\n\t\tTHE PROJECT<\/span>\t\t
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THE CHALLENGE<\/div>\n\t

Implementing high quality learning content at speed: First impressions count! <\/h2>\t
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During the pandemic, DoN, like many companies, realised that the days of exclusively in-person learning and professional development were over. But the existing open-source solutions were no longer sufficient for the increased demand. The situation called for a learning management system (LMS).<\/p>\n

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At the same time, DoN was looking for a solution for quickly generating high-quality learning content. A technology that was easy and intuitive to use. A product that allowed all employees \u2013 whether kitchen hands, restaurant chefs, on-board service personnel, or logistics staff \u2013 to access exciting learning content from any device, anytime.<\/p>\n<\/div><\/div><\/div><\/div>

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THE SOLUTION<\/div>\n\t

Cross-organisational collaboration and motivation, with quizzes, chocolate, and imc Express<\/h2>\t
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DoN quickly found the right learning management system: the imc\u00a0Learning\u00a0Suite, courtesy of imc\u00a0Austria.<\/p>\n

But the project managers at DoN, Petra K\u00fcgele and Martina Riepl, soon realised that a learning platform on its own was not enough. After all, what\u2019s an LMS without content?<\/p>\n

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Petra K\u00fcgele explains: \u201cWe knew, even before the LMS rollout, that we needed to actively get our people on board. We didn\u2019t want to simply implement a system and then leave the employees to deal with it on their own. We need to keep the workforce highly motivated about learning and professional development, so we wanted an overall communication package.\u201d<\/p>\n

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DoN was also looking for an easy-to-use authoring tool that supported the independent and rapid creation of learning content. The idea was to be able to integrate new content into the system on a regular basis. And the new imc\u00a0Express authoring tool fitted the bill perfectly.<\/p>\n<\/div><\/div><\/div><\/div>

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THE RESULT<\/div>\n\t

An excited and engaged workforce in less than 6 months <\/h2>\t
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DoN was very clear about its goals. It needed to have specially created content ready and available in the LMS the minute the latter was rolled out. It wanted to build up curiosity among its employees so that they were hungry for the learning content and would remain positive about the rollout.<\/p>\n

To achieve these goals, the project team put together a coherent overall communication package. It also worked closely with other departments, such as HR and marketing.<\/p>\n

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The project team actively engaged with the employees at their places of work. They showed them the initial results. They explained the idea behind the platform and what blended learning and the pre-existing features were all about. And they handed out branded \u201cstress heart\u201d key rings featuring QR codes, leading to a quiz created using imc\u00a0Express. As well as humorous anecdotes, this quiz served up an array of fun facts about the DoN group. For example, do you know how many metres of pasta VAPIANO produces? (Answer: 40.5 km of spaghetti and linguine daily.)<\/p>\n<\/div><\/div><\/div>

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All the hard work paid off. DoN\u2019s employees could have been annoyed about the new system \u2013 a common response to change in the business world. But they weren\u2019t. Instead, they were excited about it, and they are highly receptive to new learning content. The project team also produced explanatory videos on the LMS \u2013 using imc Express \u2013 and made them available in the system.<\/p>\n

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It\u2019s a true success story, as Martina Riepl explains: \u201cPeople are even asking when we\u2019ll be uploading the next content into the system. That shows our strategy has paid off and that we\u2019ve established positive framing around professional development here at DoN. And we\u2019ll be working to make sure it stays that way!\u201d<\/p>\n<\/div><\/div><\/div><\/div>

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Result<\/div>\n\t\t\t\t
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LMS + imc Express<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t
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Learning format<\/div>\n\t\t\t\t
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Blended Learning<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t
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Feedback<\/div>\n\t\t\t\t
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Anticipation for new learning content<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
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<\/div>\n\t\tWHAT OUR CUSTOMERS SAY<\/span>\t\t
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It's a true success story. People are even asking when we\u2019ll be uploading the next content into the system.<\/div>\n\t
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Martina Riepl<\/div>\n\t\t
Project Owner<\/div>\n\t\t
DoN<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>
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